Insurance

Hannah: Aetna | Cigna | Quest Behavioral

Insurance reimbursement rates are determined by your insurance plan, not by Solstice or your clinician. Coverage, copays, deductibles, and client responsibility vary by plan. Solstice and your clinician cannot guarantee insurance reimbursement. Clients are responsible for understanding their insurance benefits and financial responsibility.

For clients who choose not to use insurance or whose insurance plans are not accepted by the practice, Madison and Hannah's private pay rates are $150 for the initial session and $130 for all following 60-minute sessions.

If your insurance plan is not one accepted at Solstice, your therapist is able to provide you with a monthly "superbill" for you to submit to your insurance company for reimbursement if you choose to utilize your out-of-network benefits. Please check back for updates.

Good Faith Estimates

You may obtain a good faith estimate of your out-of-pocket charges upon request prior to scheduling with a therapist at Solstice. The No Surprises Act is a federal law which provides you with the right to a good faith estimate of the cost of services.

However, Ohio licensing board rules require therapists to provide clients with the actual cost of charges in a written informed consent form to which the client must agree prior to the therapist providing services. This will be available to you prior to being seen for services and prior to any billing. In most cases, it is impossible to estimate how many sessions you might need, and that will not be determined until your concerns are evaluated and will also vary based on the progress that you make, which depends in part on your efforts with the process. You will be free to discontinue services at any time or the services may otherwise be terminated in accordance with the informed consent form language.

Although the No Surprises Law says that you may initiate a dispute process if the actual charges are substantially in excess of the Good Faith Estimated charges, i.e. if you are charged $400 more than the estimated cost for a session or for the total estimate provided, that is unlikely to happen and would be a violation of licensing board rules, since you will be agreeing up front to actual charges per session prior to being seen. Dispute information is available upon request, however, any changes to fees will require a change in the informed consent form fees, which you must agree to prior to having them go into effect, otherwise the fees will remain in effect for 12 months.

Cancellation Policy

If you need to cancel your appointment for any reason, please give 24 hours notice. If 24 hours notice is not provided, you will be charged a fee of $100.